Designing AI Agents That Actually Help Customers (And Your P&L)
https://www.youtube.com/watch?v=R7aFp1ta06U AI chat and voice agents can become a real lever for revenue and operations, but only when you treat them as trainable team members with guardrails, not as cheap replacements for humans. The work is in the design: data, boundaries, human oversight, and clear business outcomes. Draw a hard line between scripted “menu bots” […]
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